Refund and Returns Policy

Introduction

Thank you for choosing Gidella. This refund and returns policy explains the process and guidelines for requesting refunds and returns on our platform. Gidella acts as an intermediary between merchants and customers, and all refund and return requests must comply with the respective merchant’s policies.

If you have any questions about this policy, please contact us at support@gidella.com.ng.

Merchant-Specific Policies

Each merchant on Gidella has its own refund and return policies, which are displayed on the product page or the merchant’s profile. Please review these policies before making a purchase.

Gidella encourages merchants to adopt transparent and customer-friendly policies to ensure a positive shopping experience for all users.

General Guidelines

• Returns may be accepted for defective, damaged, or incorrect items.
• Non-returnable items must be clearly specified by the merchant on the product page.
• Refunds are processed after the returned item has been inspected and approved by the merchant.

Requesting a Refund or Return

1. Contact the merchant directly using the contact information provided in your order details.
2. Provide your order number and a detailed reason for your request.
3. If the merchant does not respond within 3 business days, reach out to Gidella Support for assistance.

Delivery Fees

Delivery fees are non-refundable unless the item was defective, damaged, or not as described.

Dispute Resolution

In cases of unresolved disputes, Gidella may mediate to facilitate a fair resolution. Please note that the final decision regarding refunds rests with the merchant.

Non-Returnable Items

Certain items may not be eligible for return, such as:

• Perishable goods
• Custom or personalized items
• Items marked as "Final Sale"

Merchants must clearly indicate non-returnable items in the product description.

Contact Information

For additional support, please contact Gidella:

• Email: support@gidella.com.ng